PharmaceuticalSAP Environment's & Business Continuity Management
- A major Italian pharmaceutical company operating in the research, production and marketing of pharmaceuticals and diagnostic products sector.
- The Client boasts a significant presence in Europe, the Americas and Asia: 6 main offices and 16 production sites. It is present in 140 countries.
- Geographical area of Solve.it support: EMEA/Russia
- Production environments with clustered DB and ASCS components
- Centralized system integrated into the SAP ecosystem for ticketing management (Solution Manager Service desk)
- Decrease of TCO for ticketing management
- Support for technical problems relating to the management of change documents
- Automatic alerting of high-impact incidents
- Decrease of incident resolution times