SAP Infrastructure Evolution & Management

Client Case

  • A major Swiss company producing high productivity manufacturing systems and high precision milling tools
  • The customer boasts widrspread presence in Europe, North America and Asia. Partner of companies in the automotive, pharmaceutical, medical devices, consumer goods, writing instruments and watch industries
  • Geographical area of support: EMEA, NORTH AMERICA, ASIA
The Company was looking for a technology partner who could provide support regarding:
  • adoption and implementation of new technologies
  • maintaining the systems portfolio at the highest levels of availability
  • optimization through improvement interventions within a set intervention perimeter
The partner must be aligned with the needs of the business and able to respond to new business requirements quickly and with flexibility
After a general assessment of the SAP ecosystem and the existing processes, a proposal was submitted which included a complete assortment of interventions, capable of covering all the needs expressed by the same. Consolidated expertise made it possible to perform a series of improvement proposals related to the SAP ecosystem in terms of:
  • Safety
  • Standardization
  • Uniformity
  • Architecture consolidation
  • State-of-the-art SAP systems
  • Periodically scheduled and modulated Interventions
  • Harmonized processes
  • Aligned reporting for all systems
  • Innovation
Incident monitoring and resolution
  • Monitoring of the entire SAP ecosystem
  • Automatic alerting upon detection of high-impact incidents
  • Reduction of incident resolution times